Refund policy updated on October 1, 2026.

This policy applies to massage services and courses at Hander Massage Studio Academy. Any cancellation deadlines, refund calculations, or necessary charges for individual services or courses will be explained and confirmed in a verifiable manner before payment; any charges not disclosed in advance will not be effective upon subsequent announcement. Where mandatory provisions of law apply, those provisions will prevail.
I. Cancellation and Rescheduling of Massage Services If you need to cancel or reschedule, please notify us as early as possible through the original booking channel or email, providing your name, booking date, and services requested. Services not yet started will be handled according to the legally agreed terms confirmed before payment; if there is no other valid agreement, payment for the unprovided services will be refunded. Late arrivals, last-minute cancellations, or absences will not be considered a forfeiture of all payments and will be handled according to the prior agreement, the actual performance of the service, and legal provisions.
II. Course Cancellation and Refund: If you withdraw before the course begins, the refund will be processed according to the legal refund rules explained and confirmed before payment; unless otherwise agreed, the payment for the undelivered portion of the course will be refunded. If you withdraw after the course has started, the undelivered portion and the fulfilled portion will be calculated according to applicable law and valid agreement, and an explanation of the calculation will be provided. A single absence does not automatically equate to withdrawal from the entire course; make-up classes, class transfers, or rescheduling arrangements must be confirmed separately.
3. Costs of teaching materials and certificates: Costs of teaching materials, equipment, or certificates may not be deducted solely on the grounds of "paid" or "non-refundable deposit". If the cost involves delivered items, submitted certificate applications, or necessary expenses, the deduction will be determined based on the pre-payment agreement, actual performance, and legal judgment, with the amount and basis specified, and no duplicate deductions will be made.
IV. Studio Cancellation or Changes If the studio cancels services, the course does not reach the minimum number of participants, or is unable to provide services as agreed, you may choose to accept alternative arrangements or receive a refund for the affected and unprovided portion. Without your consent, fees will not be forcibly converted into shopping credits or other courses. In the event of disaster or force majeure, we will proactively contact you to coordinate rescheduling or refunds. V. Service Suspension and Disputes When services are suspended due to discomfort or safety concerns, we will first assess the situation and determine the amount based on the portion provided and unprovided, the reason for suspension, and legal processing fees. If you believe the service was not provided as agreed, please provide specific details. This policy does not preclude the right to claim a refund, price reduction, or other remedies in accordance with the law.
VI. Application and Refund Procedures: Please email hander.sp3@gmail.com, providing your name, contact information, appointment or course name, payment date and amount, and specifying your cancellation, rescheduling, or refund request. No reason is required when exercising the right to terminate the contract without cause in accordance with the law. Upon confirmation, you will be informed of the calculation results, refund method, and estimated time. The original payment method will generally be used; further confirmation will be provided if the original method is unavailable. Refund deadlines are subject to applicable laws and will not be arbitrarily delayed due to internal review.
VII. Statutory Termination Rights and Policy Updates If a transaction is subject to the statutory provisions for termination, cancellation, and refund under telecommunications transaction or other statutory provisions, your rights are protected by law and are not excluded by the "no refunds for services or courses" clause. Whether a reasonable exception applies depends on the nature of the transaction and the law, and prior notification is required in accordance with the law. This policy update does not retroactively diminish the rights and interests of existing transactions.